Jobs At BloomBerg Enterprise Data Technical Support Representative New York NY

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Jobs At BloomBerg Enterprise Data Technical Support Representative New York NY




About We’re Bloomberg Enterprise Data – fast paced, innovative and expanding. We have worked hard and smart to become the $1bn business we are today. We partner closely with our clients, taking time to understand their unique businesses and individual data and technology needs.
The role We’re looking for a passionate, motivated service-orientated individual to come join our team. You’ll be a quick study, ready to work as part of an effective, triage function within the Enterprise Data Service Delivery department. You’ll be trained to quickly and accurately identify problems, and then perform detailed & meaningful diagnostic & troubleshooting to identify the root cause. If needed, you’ll escalate the issue internally, all whilst ensuring our clients receive an exceptional, seamless support experience.
We’ll trust you to Work closely with technical and market data contacts at client firms to help resolve & prevent issues that may impact the their businesses
Handle escalations to internal Bloomberg groups such as Network Operations, Global Data team, Data Feed teams, Implementation and Engineering
Take ownership of questions and technical issues reported by clients and provide direct support using telephone, ticket systems & email, and, if necessary, actually in person
You’ll need to have An analytic and problem solving mindset to identify root causes to issues
A passion for customer service
Strong multitasking skills and the ability to maintain a professional demeanor when handling complex and time sensitive issues
Knowledge of market data and data models
A good understanding of market data, asset types and associated data points



We’d love to see UNIX skills with ability to investigate technical issues or willingness to learn
A basic conceptual understanding of Web Services
Experience with database querying languages such as SQL, NoSQL or similar
Exposure to architectural design in order to facilitate client adoption of Bloomberg’s Enterprise Data products and services
Any exposure to languages using Shell, Perl and Python,.NET, Java, and C++

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