Jobs At Santander Bank Personal Banking Representative Wayland MA

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Jobs At Santander Bank Personal Banking Representative Wayland MA




DESCRIPTION As a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.
Responsibilities Evaluates and determines the financial needs of each customer, matches this to the appropriate Santander product or service and delivers the product or service in a manner which satisfies the customer
Expands and retains customer relationships, actively cross sells and resolves customer problems quickly and efficiently under the direction of the Branch Manager
S/he meets all goals and actively participates in all sales activities in the Branch
Helps with escalated service issues
QUALIFICATIONS Bachelor’s Degree, or equivalent work experience
3-5 years in same or similar role
Ability to effectively ask questions and identify needs to enhance the customer relationship
Ability to handle confidential and sensitive information
Ability to operate independently in a fluid, dynamic high growth oriented environment and embrace change
Ability to problem solve and provide solutions to customer issues
Proficient financial skill set
Strong interpersonal skills; demonstration of poise, composure and confidence in front of clients and Bank senior management
Strong listening and customer service skills
JOB Relationship Management



PRIMARY LOCATION Massachusetts-Wayland-326 Boston Post Road – 00300 – Wayland – Branch

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